Privacy Policy

PRIVACY POLICY FOR KNITTERWITCHES.COM

Effective Date: 02 December 2025

Knitterwitches.com (“we,” “our,” “us”) is operated on behalf of Author Denise Marsh. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase merchandise, or participate in our interactive sessions.

1. Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information: Name, email address, postal address, payment details (processed securely via third-party providers).
Subscription Data: Information you provide when signing up for our mailing list (e.g., email address, preferences).
Session Participation Data: Information you provide when registering for online craft and storytelling sessions.
Technical Data: IP address, browser type, device information, and cookies to improve site performance and user experience.

2. How We Use Your Information

We use your information for the following purposes:

To process and deliver book and merchandise orders.
To send newsletters, updates, and special offers (if you subscribe).
To manage and facilitate online interactive craft and storytelling sessions.
To improve our website, products, and services.
To comply with legal obligations and prevent fraud.

3. Mailing List and Communications

By subscribing to our mailing list, you consent to receiving emails about new releases, events, and special offers.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

4. Sharing of Information

We do not sell or rent your personal information. We may share your information only in the following circumstances:

With trusted third-party service providers (e.g., payment processors, email platforms) who help us operate our services.
If required by law, regulation, or legal process.
To protect our rights, safety, or property.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no online transmission or storage system can be guaranteed to be 100% secure.

6. Your Rights

Depending on your location, you may have the following rights:

Access to the personal information we hold about you.
Request correction or deletion of your information.
Withdraw consent for marketing communications.
Lodge a complaint with a data protection authority.

To exercise your rights, please contact us at [Insert Contact Email].

7. Cookies

Knitterwitches.com uses cookies and similar technologies to enhance your browsing experience. You can manage or disable cookies through your browser settings, though some features of the site may not function properly without them.

8. Children’s Privacy

Our website and services are intended for general audiences and are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us to request deletion.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Email: info@knitterwitches.com

Postal Address: The Willows, Main Street, Poundon, Bicester, OX27 9BB.