Shipping Policy

Shipping Policy for Knitterwitches.com

Effective Date: 02 December 2025

Knitterwitches.com is operated on behalf of Author Denise Marsh. This Shipping Policy explains how we handle the dispatch and delivery of physical products (such as books and merchandise) and the availability of digital products purchased or downloaded free of charge via our website.

1. Physical Products (Books & Merchandise)

Dispatch Time: Orders for physical products are processed and dispatched within 5 working days of purchase, subject to stock availability and inventory levels.
Stock Availability: If an item is out of stock, we will notify you promptly and provide options such as waiting for restock, choosing an alternative item, or receiving a refund.
Delivery Times: Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery dates will be provided during the order process.
Shipping Costs: Shipping charges are calculated at checkout based on your delivery address and chosen shipping method.
Order Tracking: Where available, tracking details will be provided once your order has been dispatched.

2. Digital Products

Immediate Access: Digital products (including e-books, activity sheets, and other downloadable resources) are available for instant download once your purchase is confirmed or when accessed free of charge via the website.
Download Instructions: After completing your order, you will receive a confirmation email with a secure link to download your digital product(s).
Technical Support: If you encounter any issues with downloading or accessing your digital products, please contact us at [Insert Contact Email] for assistance.

3. Mixed Orders

If your order includes both physical and digital products:

Digital products will be available immediately.
Physical products will follow the standard dispatch timeline of within 5 working days.

4. International Orders

We ship internationally wherever possible. Delivery times and costs will vary depending on your location.
Customs duties, taxes, or import fees may apply and are the responsibility of the customer.

5. Contact Us

For questions about shipping, delivery, or digital downloads, please contact us at:

Email: info@knitterwitches.com

or Contact us here.