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Refund Policy

REFUND POLICY FOR KNITTERWITCHES.COM

 

Effective Date: 02 December 2025

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At Knitterwitches.com, we want you to be delighted with your purchases. This Refund Policy explains how returns and refunds are handled for both physical and digital products.

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1. Physical Products (Books & Merchandise)

  • Eligibility: You may return physical products (such as books and merchandise) within 14 days of receiving your order.

  • Condition: Items must be unused, in their original packaging, and in resalable condition.

  • Process: To initiate a return, please contact us at info@knitterwitches.com or via our Contact page with your order details.

  • Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method within a reasonable timeframe.

  • Exclusions: Shipping costs are non‑refundable unless the item was faulty or incorrectly supplied. Customers are responsible for return postage unless the product is defective.

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2. Digital Products (Downloads & Resources)

  • Immediate Access: Digital products (including e‑books, activity sheets, and other downloadable resources) are available instantly after purchase or free download.

  • No Refunds: Due to the nature of digital content, we do not offer refunds once a digital product has been downloaded or accessed.

  • Support: If you experience technical issues with your download, please contact us at info@knitterwitches.com or via our Contact page and we will assist you in accessing your product.

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3. Mixed Orders

If your order includes both physical and digital products:

  • Physical items may be returned within 14 days under the conditions above.

  • Digital items are non‑refundable once accessed.

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4. Contact Us

For questions about returns or refunds, please contact:  

Email: info@knitterwitches.com or via our Contact page

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