Refund Policy

REFUND POLICY FOR KNITTERWITCHES.COM

Effective Date: 02 December 2025

At Knitterwitches.com, we want you to be delighted with your purchases. This Refund Policy explains how returns and refunds are handled for both physical and digital products.

1. Physical Products (Books & Merchandise)

Eligibility: You may return physical products (such as books and merchandise) within 14 days of receiving your order.
Condition: Items must be unused, in their original packaging, and in resalable condition.
Process: To initiate a return, please contact us at info@knitterwitches.com or via our Contact page with your order details.
Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method within a reasonable timeframe.
Exclusions: Shipping costs are non‑refundable unless the item was faulty or incorrectly supplied. Customers are responsible for return postage unless the product is defective.

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2. Digital Products (Downloads & Resources)

Immediate Access: Digital products (including e‑books, activity sheets, and other downloadable resources) are available instantly after purchase or free download.
No Refunds: Due to the nature of digital content, we do not offer refunds once a digital product has been downloaded or accessed.
Support: If you experience technical issues with your download, please contact us at info@knitterwitches.com or via our Contact page and we will assist you in accessing your product.

3. Mixed Orders

If your order includes both physical and digital products:

Physical items may be returned within 14 days under the conditions above.
Digital items are non‑refundable once accessed.

4. Contact Us

For questions about returns or refunds, please contact:

Email: info@knitterwitches.com or via our Contact page