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Terms & Conditions

TERMS & CONDITIONS FOR KNITTERWITCHES.COM

Effective Date: 02 December 2025

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Welcome to Knitterwitches.com (“we,” “our,” “us”), operated on behalf of Author Denise Marsh. By accessing or using our website, purchasing products, or participating in our interactive sessions, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

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1. Use of the Website

  • You must be at least 18 years old or have parental/guardian consent to use this website.

  • You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment.

  • We reserve the right to suspend or terminate access if you breach these terms.

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2. Products and Services

  • Physical Products: Books and merchandise are subject to availability. Orders will be dispatched within 5 working days, subject to stock and inventory.

  • Digital Products: Downloads (paid or free) are available immediately after purchase or registration.

  • Interactive Sessions: Online craft and storytelling sessions may require registration. We reserve the right to limit participation or cancel sessions if necessary.

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3. Pricing and Payment

  • All prices are listed in GBP (£) unless otherwise stated.

  • Payment must be made in full at the time of purchase.

  • We reserve the right to change prices at any time, but changes will not affect confirmed orders.

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4. Shipping and Delivery

  • Dispatch of physical products occurs within 5 working days of order confirmation.

  • Delivery times vary depending on location and chosen shipping method.

  • International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

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5. Returns and Refunds

  • Physical products may be returned within 14 days of receipt, provided they are unused and in original condition.

  • Digital products are non-refundable once downloaded, unless defective.

  • Refunds will be processed to the original payment method within a reasonable timeframe.

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6. Mailing List and Communications

  • By subscribing to our mailing list, you consent to receive updates, news, and special offers.

  • You may unsubscribe at any time using the link provided in our emails.

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7. Intellectual Property

  • All content on Knitterwitches.com, including text, images, logos, designs, and downloadable materials, is the property of Denise Marsh via her agreement with her contracted Publisher or licensed to us.

  • You may not reproduce, distribute, or exploit any content without prior written permission.

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8. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

  • While we strive to ensure accuracy, we do not guarantee that all information on the site is error-free.

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9. Privacy

  • Your personal information is handled in accordance with our [Privacy Policy].

  • By using the website, you consent to such processing and warrant that all data provided is accurate.

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10. Accessibility

  • We are committed to making Knitterwitches.com accessible to all users. Please see our [Accessibility Statement] for details.

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11. Changes to Terms

  • We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated “Effective Date.”

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12. Governing Law

  • These Terms and Conditions are governed by the laws of England and Wales.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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13. Contact Us

For questions about these Terms and Conditions, please contact:  Email: info@knitterwitches.com or via our Contact page.

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